Reservation Policies

To make a reservation, please click the “Book Now” button in our navigation or call us at 301-387-0111.

ROOM AMENITIES:
All rooms have air conditioning and individual control of heat as well as gas fireplaces. All rooms have a flat screen HD TV with upgraded cable packages. Wireless internet connection is available throughout the inn. All baths include a hair dryer, 100% Egyptian cotton towels/bath sheets and Lake Pointe Inn Robes. Each floor has a coffee and beverage bar for early risers and late sleepers.

The Lake Pointe Inn is an ADULT,* resort-style property where we strive to take hospitality to a new level. Our goal is to offer a unique respite where our guests can experience rest, romance and relaxation.

Breakfast:  Breakfast is served every day from 8:30 – 9:30**

Directions: can be printed from our website at www.deepcreekinns.com. GPS coordinates for the Lake Pointe Inn: N39 degrees 33’24” and W79 degrees 21’29”.

Parking/Room Access Instructions: Each room has a designated parking space marked with a sign showing the room name. Should you have an oversized vehicle, please advise us and we will make arrangements for you to park in our employee parking lot.

Adult Resort: No persons under the age of 18 are permitted

Hassle-Free Check-In: To make your reservation hassle-free, the balance on your account will be charged 14 days prior to your arrival. For reservations made less than 14 days in advance, the full balance is due at the time of booking. If you are using a gift card, please call the Inn to make payment arrangements.

Daily check-in time is from 4:00 pm – 6:00 pm.

If you are going to arrive later than 6:00 pm, please call the inn with a credit card for incidentals and we will give you the after-hours directions at that time.

Based on availability, EARLY CHECK-IN can be purchased up to 24 hours prior to your arrival for $25.

Check-Out: Check out is at 11:00 am.* Guests may use all the inn’s facilities (shower/restroom/sauna) until 2:00 pm on the day of checkout.

Based on availability, LATE CHECK-OUT can be purchased for $25.

Non-smoking: For the comfort and health of all our guests, Lake Pointe Inn is a non-smoking facility.

Cancellation: Though we would like to be able to accept a cancellation at any time, we are a small family operation and cancellations have a significant impact on our business as well as our ability to properly serve our guests. The following policy applies to all cancellations:

  1. To avoid your credit card being charged, please call the Inn or email relax@deepcreekinns.com not less than 15 days prior to your reservation arrival date should a change in your reservation be necessary.
  2. For non-group reservations, cancellations made at least 15 days prior to arrival will receive a full refund less a $50 processing fee per room reservation.
  3. Rescheduling a reservation is the same as a cancellation and all cancellation policies apply.
  4. When cancelling or changing reservations within 14 days prior to scheduled arrival, guests are responsible to pay the entire amount of their reservation.
  5. Group reservations (booked together or separately) are subject to a 30-day cancellation policy. Should a cancellation or change in a group reservation be necessary, it must be arranged at least 30 days prior to arrival in order to receive a refund. Reservations cancelled 30 days in advance of scheduled arrival will be subject to a $50 processing fee per room reservation. Group reservations canceled or changed less than 30 days in advance will be responsible for the entire amount of the reservation.

No Pets: Though you may occasionally see the owner’s dogs at the inn, the Lake Pointe Inn cannot accommodate any other pets on the property.

Quiet Hours: For the sake of everyone’s serenity, and due to the thin walls in our beautiful 1890’s style home, we observe quiet hours from 11:00 pm to 7:00 am. Please note that some noises from your room can be heard by persons in the room(s) next to or below you. Please be considerate.

Cell Phones: We understand that sometimes you need to check-in with family or business while on vacation, but others don’t need to hear your conversations. Therefore, no cell phone noises are allowed in any of the common areas. Please be considerate of other guests and keep your phone on silent when enjoying our serene property.

* No persons under the age of 18 are permitted 

**We make every attempt to accommodate serious food allergies for our guests. However, please be advised that our kitchen equipment is used with such products as milk, eggs, gluten and nuts so we cannot guarantee a total absence of these products in any of the food services at the Lake Pointe Inn. Please advise us as soon as possible if you have a serious food allergy.

 

 

 

 

 

 

 

 

 

 

 

 

RESERVATIONS:

Are confirmed at the time of booking with a deposit equal to 1 nights stay. Balance will be charged to Credit Card on file 14 days prior to check in.If using gift card please call the inn to make reservation.No discount offers can be combined.Friday & Saturday nights must be booked together.
Weekends are 2 night minimum. Monday holidays are a 3 night minimum.Check In: Anytime after 4 PM
Late Arrivals: Please call if you are going to arrive after 6 PM.
Check Out: 11:00 AM.

GENERAL POLICIES:

  • No smoking or candles in the rooms.
  • No talking on a cell phone in the common areas of the inn.
  • CHILDREN: No children under the age of 18 years.
  • No Pets allowed
  • For the sake of everyone’s serenity (and due to our thin walls in the beautiful 1890’s style building), we observe quiet hours from 11:00 pm to 7:00 am.
  • Guests may use all the inn facilities including full bath and changing room, until mid-afternoon on their departure day.

CANCELLATIONS:

Reservation and Payment Policies

Lake Pointe Inn is an elite, resort-type property where every guest is important. Our goal is to offer a unique respite where you can experience rest, romance and relaxation.

To provide you with the most enjoyable and stress-free encounter, we prepare for your visit, based upon your reservation commitment. When you book a room, we take that room out of our inventory and remove it from the market, thus ensuring your room will be ready and available for you when you arrive.

Deposit: We guarantee your reservation, therefore, rooms cannot be held without a deposit. At the time of booking, a one-night deposit is charged in order to secure your reservation. You will receive an email with your confirmation. If you do not receive a confirmation via email, please contact us so we can assure that your reservation has been properly processed.

Hassle-Free Check-in:

To complete your reservation, and make your check-in hassle-free, the balance on your account will be charged 14 days prior to your stay.

For reservations made less than 14 days in advance, we require the full balance.
Cancellation: We would like to be able to accept a cancellation at any time, however, we are a small family operation and cancellations have a significant impact on our business as well as our ability to properly serve our guests. The following policy is in effect for all cancellations:

1. To avoid your credit card being charged, please call 301-387-0111 or email Relax@deepcreekinns.com 15 days prior to arrival should a change in your reservation be necessary.

2. For regular rates, cancellations made 15 days or more prior to arrival will receive a full refund less a $50 processing fee per room reservation.

3. Rescheduling a reservation is the same as a cancellation and all cancellation policies apply.

4. When cancelling or changing reservations within 14 days prior to arrival, guests are responsible for the entire amount of their reservation. 

5. Group Reservations ( Booked together or separately )
When cancelling or changing reservations within 21 days prior to arrival, guests are responsible for the entire amount of their reservation.

Weddings

Weddings will be considered on an individual basis. Please contact the inn to set up an exploratory meeting with the owners.

The Fine Print

  • No smoking or candles in the rooms
  • No talking on a cell phone in the common areas of the inn
  • No children under the age of 16 years
  • For the sake of everyone’s serenity (and due to our thin walls in the beautiful 1890’s style building), we observe quiet hours from 11:00 pm to 7:00 am.

Oft asked Questions:

1. Do you require a minimum number of nights per stay?
Weekends require a two-night minimum stay and three-day weekends require…well, you know, a three-night minimum. Sunday night is not considered a weekend night and may be booked for a single night unless a holiday falls on that day or it is part of a three-day weekend. Holidays and special event weekends may require a longer stay or have a higher rate and longer cancellation period. Please call if you require a single night on a weekend as occasionally we are able to accommodate an exception.

2. Do you take a deposit when a room is reserved?
Yes. If the reservation is more than two weeks away (14 days), a one-night deposit is required. If you book within 14 days of your reservation, you will be charged the full amount in order to confirm your stay with us.

3. What if I need to cancel?
You should consider your reservation as final. We understand that events may occur beyond your control, but our B&B is small enough that even one cancellation makes an enormous difference. We do adhere to a strict cancellation policy. Rescheduling is considered a cancellation even if you immediately re-book for a future stay.

We strongly advise you to use a credit card which offers trip interruption or cancellation insurance or to purchase trip insurance, which will usually run around $40-$50 for a two-night stay. The following are trip insurance companies (with whom we are in no way affiliated)

www.travelprotect.com
www.insuremytrip.com
www.travelinsurance.com

4. Why can’t we cancel with 24 hours’ notice like we can at a hotel?
Unlike hotels and airlines, we won’t overbook at our small bed and breakfast. Imagine your disappointment if you showed up for your room and were told, “Sorry, we gave it to someone else because they arrived before you did. When you book your room and put down your deposit, we take that room out of our inventory and save it for you.

5. What if we have to shorten our stay?
When you book a room, we remove it from our inventory for the full duration of your reservation. If you leave earlier than anticipated, please understand you are still responsible for your full stay.

6. What if someone else books the room we had to cancel?
We will refund your deposit less the cancellation fee. We charge a cancellation fee to cover our credit card fees and labor spent preparing for your arrival. Even if we refund your deposit, we still have to pay the credit card fees and pay our staff.

7. What if it snows and the Maryland State Police announce a highway weather state of emergency?
In the event the State Police announce a highway weather state of emergency which prevents you from arriving for your reservation, a Lake Pointe Inn gift certificate will be issued to you.

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